Tudor. I'm a Very Insightful Person, I'm. com email address to different Virgin account. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . I don't work for Virgin Media. Sorry to hear of the install delay caused by the wall. - 5156775. . No, the ethernet cable is for a wired device if you have one. 100. I have taken a look on our side and I can see you have an engineer. Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. Follow these steps to install your virgin Media Broadband, TV and Phone service. The wireless option only applies for everything that is internet-based, which is all your minibox recording and online/OnDemand services. I presume. Turn your Virgin Media Hub off and on again – Unplug your hub from the power supply. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2 0 Kudos. Dave. No Virgin media wall socket on. The first thing is to start making alternative arrangements for your internet connectivity. I want to install virgin media after using talk talk for many years, I checked that I have the virgin media socket but after watching and reading the installation guide my virgin media socket looks different, i removed the white cap covering it and it. Stay safe online. I don't work for Virgin Media. The hub got delivered on time as promised. Hi there Thank you so much for your post and welcome to the community forums, it's great to have you here. Any help much appreciated, could a mod please help? 0 Kudos Reply. but I believe if the system has allowed self install VM has been installed in the past . 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. on 01-02-2023 14:26. Go to solution. We also don’t have an Ethernet point only an old BT outreach 5C box. Like with the old box, plug the white cable adapter from your QuickStart kit to the new box, then connect the Ethernet cable to the WiFi Hub, the HDMI. The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. Browse Virgin Media Virgin Media Community. I have only got one rectangular shaped white socket (Shown. Hi, I have a Virgin Media wall socket, it's the white box in Picture 1. Broadband deals; Broadband, TV and phone deals; Broadband and phone deals Thanks for your post on our Community Forums , and a very warm welcome to our Community Forums! Sorry to hear of the difficulty faced when - 5412501 Re: Wall socket. Thanks to everyone who replied to my question about removing old telephone boxes and wire. No wall socket. I have the samw problem ive got the hub but i dont have a socket in the house, trying to make an appointment but the website doesn't work . VM use quality cable and quality crimped or compression F connectors (Screw on F connectors not allowed). Tuning in. in Networking and WiFi yesterdayHi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. @thomashtchan10 wrote: Hi there, I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. 0 Kudos Reply. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. - 5250024Options. I have looked everywhere but can't seem to find one. Re: No virgin media wall socket. If you can get Quickstart, you can choose one of two delivery options. Stay safe online. So I’ve just coming from talk talk where all I needed was power and the telephone and broadband was in 1 line Simple. log into hub3 - 192. Security matters. Virgin Media don’t do any Fibre connections to inside the house. 0. We can certainly get an engineer visit booked for you to come and install. Explain what needs to be done and book an engineer visit. My Virgin Media App. 0 Kudos. . Disappointing but not unexpected. So, a 50 minute broadband, TV and phone. 2. Stream from Virgin Media. The only wall boxes are old NTL boxes with TV and FM connections. Rather than pay VM the £25 for a phone extension socket, you could put that money towards some modern cordless phones. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. I'm a Very Insightful Person, I'm here to. Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. I have the samw problem ive got the hub but i dont have a socket in the house, trying to make an appointment but the website doesn't work - 5057222. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. Plug the cordless base station into the VM hub and use cordless handsets around the home as required. My Virgin Media App. Browse Virgin Media Virgin Media Community. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. Virgin Media. Virgin in my area in Networking and WiFi 21 minutes ago; I Need a Virgin Media Wall Socket in QuickStart, set up and connections 5 hours ago; Hub 5 remote restart by Virgin in Networking and WiFi 5 hours ago; Cannot reset password in Email yesterday; Packet Loss when gaming, and on discord. Unscrew the white cable with the black collar. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. Explain you need a manned install. So yes, following many takeovers, this is now your Virgin Media connection. 3 minutes ago. how can we go about changing our self install to. Tudor. Try the automated service status number 0800 561 0061 to check for any faults in your area. Hi Nat, I'm having the same issue - have been sent a quick start package but we don't have a Virgin wall socket to connect it to, or any - 5119737Hi, I have the same problem with there being no Virgin Media wall socket in the house that I have moved to on 15 July. Call the Pre-installation and delivery team on 0800 052 1734. Hi, I've just recently moved to a new place and taken my broadband package with me, but cannot install my hub as I don't have an inside wall socket, just a wire hanging out of the wall. My Virgin Media App. on 08-01-2023 20:46. The internal wall sockets may be under different names of former cable companies such as NTL, Cabletel, Telewest etc. Post a photo of the ends of the cables coming out of the wall -mthey may have the correct connector on there Also, on the exterior side of that point where they come in, do the cables run out to a VM brown/grey wall Omnibox? For a tech install call the Pre-installation and delivery team on. I’ve received my quick set up package for new broadband but I don’t have a virgin media socket, I only have a standard internet one. Thank you. Customer since 1993. I recently got Virgin broadband installed. Broadband deals; Broadband, TV and phone deals; Broadband and phone deals Go to solution. Explain what needs to be done and book an engineer visit. Options. There is a long wire and plastic boxes. SpeedProbably for a TV box connection. VM BB TV Landline. I have taken a look at your account and can see you have spoken to our team and a manned install has been booked for you. I can’t push - 5368162. Virgin offers self-install to properties that have recently had a service. on 30-09-2022 14:24. So look about for connections that. - 5156775. The cable fits in the socket shown in the image attached. VM BB TV Landline. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. we're glad you're. Hello, I’ve been sent a start up kit with my hub in saying I need to plug the red banded cable into the virgin wall socket like above, however I don’t have one in my property. There are 10 types of people: those. So you can either unscrew this one & push on the connector provided in the Quick Start pack. We would like to show you a description here but the site won’t allow us. All the wall sockets I can see are for BT. Choose the best spot for your wifi hub. Browse Virgin Media Virgin Media Community. Browse Virgin Media Virgin Media Community. I can drill holes in the walls without having to even ask permission, redecorate as I like, it's basically my own place except I need to get approval (which is granted by default) for things like installing a shower since that required electrical work. Stay safe online. Just received the broadband but I'm disappointed as I doesn't include the socket can you help where I can get it. Can I have engineer visit and setup it? I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Browse Virgin Media Virgin Media Community. Learn more. ^Martin. Hi, can anyone help please? I have tried to set up my Virgin broadband kit however I do not have the required Virgin wall socket to plug the isolator cable into. thanks - 5353271. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in QuickStart, set up and. There are two empty wall sockets but the cable doesn’t fit into either. Push fit the VM-supplied lead onto the socket. Account - Mobile. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. I'm a Very Insightful Person, I'm here to share knowledge. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Virgin Media: TiVo® service. Turn on and start the Box. I was never asked if I had a wall box. - 5250024 Don’t have virgin media wall socket. We don’t have a Virgin Media socket but the previous home owners did have Virgin Media wifi so I’m not sure what the issue is. All the wall. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. These are the parts I could find, they were screwed into the end on the coaxial cable. I have the samw problem ive got the hub but i dont have a socket in the house, trying to make an appointment but the website doesn't work . Would I be able. I don't work for Virgin Media. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. Go to solution. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. I got a quickstart pack on Wednesday and tried looking for the wall socket in the flat (first floor). Don't understand why I would qualify for Quick Start if the property didn't have the right connections?Hi I ordered the Quick start set bit it seems i dont have the wall soket i need to install the kit. Security matters. It probably goes into another room in the house. Home Phone. Unlikely the Tech will hide the co-ax cable - they usually just pin it to skirting boards or tuck it behind carpet edges. There must have been a previous installation or you would not have been offered a self install. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. just moved in, can see the brown cable coming in from outside but there's no VM. 1. Give the pre-installs team a call on 0800 052 1734. Hi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in - 5321685. We're sorry to hear that there is no longer a Virgin Media wall socket in your property. I have my original wall box still that has the CableTel logo. Can anyone advise on this issue, or I think that should be set up by an engineer from VM. Virgin Phone Switchover. Virgin didn't always provide Internet remember it used to be a cable TV provider first then it became a broadband provider when that came about. Vonage 2nd line. #12. Options. He could see the set up I already had. I'm here to share knowledge, I don't work for Virgin Media. It is actually a VM box but a very old one, even though it was still in use just over a month ago. Virgin Media Wall Socket. When im connected via lan from MB to Router i get 900mb to 1000mb. I have been given other details for the account such as the account number/area code and. You need a small spanner to remove this. The phone number doesn't connect you. It's not uncommon to have the hub in one room and the TV in another, so there would be two sockets. Call the pre-installation and delivery team on 0800 052 1734. Virgin Media; My Virgin Media; Shop;. Security matters. We have a virgin media wall socket with an ethernet port in the. When the door-to-door salesperson from VM was negotiating my contract with me he assured me that my flat was already hooked up (he looked it up on his tablet), but. It's possible that a previosu occupant has removed the cabling, VM wouldn't be aware of this. Manage Your Account. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. . I tried to connect the hub with an ethernet cable to the socket but the base light has been flashing green for over an hour now. Browse Virgin Media Virgin Media Community. on 17-12-2022 10:39. You’ll leave the Hub alone for 10 minutes. Push the white cable with the black label into the Hub. Has anybody ripped thes out and not disturbed the internet phone. I do not have a Virgin media wall socket and need to book an installation but am a tenant of a property and am having trouble getting the landlord to book it himself as I don't have details like his memorable word for phone use. Stream from Virgin Media. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Pop the power cable into a nearby plug socket, and turn it on. Re: Wall socket. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Account - Mobile. have just received my Quick Start Pack and there is no virgin media wall socket in the house, only a telephone connection. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services in. See full list on itblogpros. You have at least tested the ringing capacitor issue in the diagnostic process. Hi , Thank you for getting back to me via private message. Hey Juanr, thank you for. One of them was Telewest. Solved: I have been told to connect the adaptor to my hub and the other end to my phone. The below cable coupler has been recommended to connect aerial cables to the white Virgin cable included in the set up box. I'm a Very Insightful Person, I'm. I wanted. Back a step. The first wall socket is in the lounge and that's where the Virgin Media hub is too. I recently moved to the house and ordered Virgin media broadband, I received the self-install kit today but I don't have a wall socket to plug the modem. Browse Virgin Media Virgin Media Community. Manage Your Account. Chatter and natter. 0 KudosVery poor advice. 0 Kudos Reply. on 01-12-2022 11:22. ThanksOn the “Disconnecting your Virgin TV box” instructions, step 4 says the following; ”This step is really important. Options. I could connect it in my house self install. Re: No virgin media wall socket. Manage Your Account. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. First picture is telephone socket which is now not used. I have already arranged for my broadband to me switched to the new property as vm said its already present in the house but have no wall socket except a very old telecoms. I ordered Virgin Media broadband only, and was dispatched a hub and advised no engineer visit was required as the property is already set up. We can certainly look to get an engineer booked in for you. Virgin Media; My Virgin Media;. If all that fails then call the pre-installs team on 0800 052 1734 and asked for a manned installation. How to i book someone to come and - 5239743. Please there is no virgin media wall socket and I don't know how to go about the installation. Stream from Virgin Media. Check to see if there is just a cable coming out of the wall as sometimes the rest has been removed, otherwise: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and SundayWe have recently moved house and got a quick start setup but don’t have a Virgin media wall socket. It uses a technology called RF over Glass (RFoG) so they can use same hubs and tv boxes. There is a wire within the box but it’s too short to reach and also does n. Stay safe online. We've re-kindled our VM TV package and have received the TV360m box and all the gubbins. cable from wall. I'm here to share knowledge, I don't work for Virgin Media. Solved: Hi, I need to move my virgin wall socket but can’t work out how to speak to someone to arrange this when calling them. Thanks23/04/17 - 06:45 #6. I don't have a virgin media wall socket and this is stressing me out. If no. However, I do not have any of the specified wall sockets available. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. Stream from Virgin Media. However, since theres no virgin media socket is it possible if someone who works at v. Hi Woody007, Thanks for reaching out to us in our community and welcome both here and to Virgin Media, we are sorry that there being no internal cables wasn't picked up, as advised we only offer a qu8ickstart if the services have been in the property previously, we are unaware if the previous tennan. Broadband deals. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Security. Check service status. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. on 28-10-2022 17:29. It should work ok. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. I Hi! I ordered Virgin Media broadband only, and was dispatched a hub and advised no engineer visit was required as the property is already set up. Hello I just moved to a new apartment and Virgin broadband is available in this area, I received my Hub 3 today plugged all the cables( Sat 1+2 sockets)but only the green light keep flashing. Account - Cable. I've recently moved into a rental property and thought I was being prepared by setting up the Wi-Fi in advance. There is a cable on the right of the box coming from the outside. But it seems we're missing the isolator cable that attaches the wall socket (threaded) to the box socket labelled 'wall', also a threaded connection. I’ve already cancelled my old BT service and now advised that earliest date for an engineer to come is 26th Jan. Yes, you are correct you do need a Virgin coax connection with the mini box for live TV, you will need to give VM a call on 150 from a Virgin phone or 0345 454 1111 from any other phone. . My Virgin Media App. The socket I can see is for BT. I have recently moved into a new flat and when ordering virgin media it states I can do a quickstart install but there seems to be no virgin media wall socket so I've opted for the engineer to come out and install. My problem, like many others is the main phone line is in one room and the hub in another. As noted; Try calling the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday - 5243559Hi. Please help. I've selected self installation and have realised I have no vm wall socket. We would like to show you a description here but the site won’t allow us. We'd love to assist with this, I will send you a PM here soon so we can look into what's. I don't think you have understood the problem! 1. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and. the technician came and setup the hub and socket but he said there was no signal and there must be wrong with the underground wire that connects my apartment to the main virgin hub which is some yards away. Wow. I am so sorry to hear that you seem to be missing a wall socket in the home. please - 5241140Call the Pre-installation and delivery team on 0800 052 1734. I'm due to have Virgin Media installed next weekend with both TV & broadband services. The wall socket is currently in the living room and I need it moved to another room. on 05-04-2023 09:20. Has anyone had the same problem?Best to have the excess somewhere tucked away if possible. This seems to be the only way that i can speak to someone about the issue. The wall box may be branded with the logos of an old cable TV company (not VM). There were many cable companies that originally built the networks in the early 1990s. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. Hey, I recently just brought a Virgin Hub 5 but I realised that I don't have a Virgin Socket in my new flat. Virgin Media; My Virgin Media; Shop;. Account - Cable. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. I guess your options are seek approval, be dumb and have install or change providers. What are the socket(s) that you are trying to remove - an extension socket or the VM master socket? If you are removing extension sockets, that should be easily achievable. Virgin Media Wall Socket. Account - Cable. Internet connectivity is one of the most. Hi all, I have just moved in an apartment and received my Virgin Broadband kit, but i cannot find the virgin media socket, please help, thanks so much! Hi kcng_eddy, thanks for joining our help forums and welcome to the VM community. Tudor. Home Phone. on 15-11-2022 18:53. The house is a new build, there's no lead in the paint, no aquarium or anything like that. Hello sophieboulter1. Do you have anymore images with more light so we can see the connection more? If you do have any further questions regarding self install you can find information. Plug the cables into the Hub. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Virgin Media; My Virgin Media; Shop; Help;. I've recently moved into a rental property and thought I was being prepared by setting up the Wi-Fi in advance. Socket should be on the underside. those who understand binary and those who don't and F people out of 10 who. Mobile Your Account. FYI it was push-fit, not screw on, even though the receiving socket on the. I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. 3: HDMI to your TV. But I have no Virgin Media Wall socket in my house. Virgin Media Quickstart set up. Some properties do not have a wall socket, only a cable. Tried looking but can't see a way to book an engineer for this? If virgin media team could help in. I have just got my quick start and I don’t have a wall socket and I can’t book an engineer. The metal box in photo 3 looks like a likely contender. The phone number doesn't connect you. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. Stream from Virgin Media. The Openreach sockets do not work for Virgin Media. Browse Virgin Media Virgin Media Community. Only an aerial cable (pictured below) connected to a box outside my flat. Unscrew the cable from the left hand side of the marked box & push the provided cable on (it is designed to push over the thread). I recently moved to the house and ordered Virgin media broadband, I received the self-install kit today but I don't have a wall socket to plug the modem. The white cable has an isolator attached, the open end may be covered by a terminator cap, which needs removing (you need a. I live in a council house too but at least in scotland council leases are basically really favourable to the tenant. I don't have virgin media wall socket in QuickStart, set up and connections 6 hours ago; Migrating @ntlworld. please - 5241140 Call the Pre-installation and delivery team on 0800 052 1734. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. It may just be a loose cable rather than a socket. Legend Options. Issue being I have no virginmedia wall socket, just a VM phone line and then a cable coming in beneath that - which I tried using. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2 0 Kudos. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterdayThere were many cable companies that originally built the networks in the early 1990s. I got a self setup broadband kit but have no Virgin media wall plug. You don't need a wall socket, as long as you have a live cable to connect the HUB to. I. on 27-10-2022 07:47. Options. The box and cables may have been removed by the previous occupiers. If you do have a socket you can post a photo here. I make the order with Quick Install, but I don’t have any wall socket in my house. 68K; 345; 502; Alex_RM. I will private message you now to confirm your details. This is designed to push over the existing screw connector the outlet has. Packages. . Some of the cables hanging out the wall were cut off after the house improvements. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall socket). Browse Virgin Media Virgin Media Community. Virgin Mobile. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. They will do this free of charge but it will involve some degree of rewiring to make the necessary connections. i don’t have a virgin media wall socket. I have noticed that i do not have any internal wall socket. While you are there, unplug the cable which runs from the router to your telephone socket at both ends. Virgin wall socket Tashamegan. Just joined. #1. If you would pay an electrician to do it you may as well pay virgin and then you know it's done right. 0 Kudos. John_GS. I don't work for Virgin Media. My Virgin Media App. That is a rooftop aerial outlet for Freeview TV. on 15-11-2022 18:53. Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. I have looked everywhere but can't seem to find one. It may not be in the room that first seems obvious, and it may not be marked Virgin Media either. I am so sorry to hear that you seem to be missing a wall socket in the home. I'm a Very Insightful Person, I'm here to share knowledge. . Manage Your Account. Account - Mobile. I don’t have a virgin media socket on my wall; Options. Browse.